School Age Care

What Jabiru is doing in School Age Care to prevent infection from COVID-19

Currently we are running our School Age Care services with modifications to the program based on directives from QLD Health and the Australian Government. ALL our services have adopted social-distancing modifications and additional hygiene measures.
The health and wellbeing of you and your family remains our number-one priority.


  • Children are asked to wash their hands before entering Jabiru rooms after arriving from home or school and are consistently reminded during before and after-school care to practice regular handwashing.
  • As you would be aware, hand sanitiser is currently in short supply. However, where possible, we have bottles strategically placed in key rooms where children are participating in activities.
  • We clean equipment (e.g. Lego) after each day with disinfectant and where appropriate, using our dishwashers.
  • Any child presenting at our service with a cough or any other cold and flu symptoms will have their temperature taken and are asked to go home.
  • If they have a fever, they will not be allowed to return for 24 hours after their fever has subsided. Please contact your doctor for further instruction or contact Qhealth on 13HEALTH.

Social Distancing

Where possible, children are to be no closer than 1.5m to each other.

  • We do not run whole-service activities if we have more than 60 children in attendance.
  • The maximum number of children in any one room is 60, for which we hold activities in larger spaces where social distancing is possible.
  • We review activities where there is a possibility of contact, e.g. face painting or contact-style sports.
  • We strongly discourage handshaking and hugging.

We acknowledge that this may not be entirely possible due to the nature of play-based activities and the age of the children we work with, but we have adjusted our programs and increased supervision focusing on maintaining appropriate social distancing.

Vacation Care

We have made the difficult decision to cancel all excursions and special guests. As State and Federal governments’ and health professional’s position on whether to keep schools open is constantly moving, to ensure the health and safety of our staff, children and families and to meet new social-distancing and group-number requirements, it makes sense to cancel these now so that we have enough time to plan other activities on these days.

Vacation Care will be open at the following services. Please access the individual services to make a booking:

  • Birkdale South
  • Bracken Ridge
  • Cleveland
  • Coolynwynpin
  • Dutton Park
  • Hilliard
  • Minimbah
  • Mt Gravatt East
  • Narangba
  • Nashville
  • New Farm
  • Petrie Tce
  • Pullenvale
  • Runcorn Heights
  • Spring Mountain
  • Taigum

Community Engagement Teams

Changes to the Early Years programming

There will be some changes to Jabiru’s services in the coming weeks. As you are aware, there are currently restrictions on public gatherings so we will no longer be continuing our face to face programming such as our scheduled workshops, information sessions and playgroup. Instead, we have been working hard to develop programs to support you and your families at home.

Some of the things we are offering currently include:

  • Regular Facebook and email updates. This includes information and activity suggestions, helpful links and resources.
  • Phone support – either over video or phone. Our individual support is available to families who would like tailored information, support or counselling. This may be a one-off conversation for a specific challenge or question your family has or ongoing support or counselling.
  • Phone check-ins. To stay connected to you all during this time, we will be calling families on our mailing list to see how you are going and if there is any way we can support you. If you would not like to receive a phone call, let us know via reply email and we will take you off the call list.

Until further notice we are no longer working from our Zillmere office, the best way to keep in touch with us will be:

Phone: 07 3554 1709
Members of our team are available from 8.30 – 4.30 Monday to Friday.

Changes to the Youth Support Service and Youth Support Programs

As we are currently unable to deliver face to face services to young people, the youth and families team will utilise other mechanisms to connect to community members especially those young people and families that are experiencing vulnerabilities.

Some of the supports we can currently offer include:

  • Phone and virtual support – either through video or phone. Our individual support is available to young people who would like support or counselling. This may be a one-off conversation for a specific challenge or ongoing support or counselling.
  • Phone check-ins. To stay connected to young people during this time, we will be calling young people to see how you are going and if there is any way we can support you.
  • Connection with services. Our team can provide support with referral and access to community services including emergency relief and other resources such as mental health support.
  • System navigation. Our team can provide support via phone to help navigate Centrelink claims

To enquire further about accessing this support please contact Georgia on 07 3554 1711 or email our team directly:

Marti: (Youth Support Services case management)
Rachel: (Youth Support Services and Youth Support Coordinator Mitchelton SHS)
Emily: (Youth Support Coordinator Bracken Ridge SHS and Aspley SHS)
Courtney: (Youth Support Coordinator Sandgate District SHS)

Community Supports that are available


As a for-purpose, not-for-profit organisation, Jabiru exists to partner with children, young people and families, focusing on those experiencing vulnerabilities, by creating safe places and nurturing relationship that connect people, resources, ideas and communities.

To achieve the environment we strive for, we have committed to providing relevant and up-to-date resources for you to access during this time of uncertainty. Following is a list of resources for community members to access.

National services: Crisis Support

Suicide Call Back Service: 1300 659 467. Free counselling service, whether a person is suicidal themselves or concerned about someone else who is suicidal.

Beyondblue: 1300 22 4636.

Parentline: 1300 30 1300.

Lifeline: 13 11 14.

Kidshelpline: 1800 55 1800.

Men’s Help Line: 1300 78 99 78.

Domestic Violence Hotline: 1800 019 123.

1800 RESPECT: 1800 737 732. 24 hour sexual assault and domestic violence counselling service.

Men’s Referral Service: 1300 766 491. Supports men who use, or are at risk of using, violence against family members.

Other Support Services

E Safety Commissioner:

Australian Childhood Foundation: 1800 176 453. Counselling specifically for children and young people experiencing abuse.

Mind Heart: Mind heart Has developed a resource available in multiple languages to explain the Coronavirus situation to children in a child friendly way.

QLife: 1800 184 527. Provides support specifically for members of the LGBTQIA+ community.

Relationships Australia: 1300 364 277 offers a broad range of counselling including (domestic and family violence) and support services to individuals, families and communities throughout the country.

National Disability Abuse and Neglect Hotline: 1800 880 052. A number that can be called to report abuse and neglect of people with a disability.

Interpreting Service (TIS): 131 450. TIS is available 24 hours a day if you or someone you know needs something translated via phone.

Need more information? Contact us. Our friendly team are happy to help.